Welcome to Ostado. Your privacy is of utmost importance to us. At Ostado, safeguarding your personal data is our top priority. We have crafted this Privacy Policy in a clear and straightforward manner to ensure your understanding. Our commitment to transparency means that we have made it easily accessible to you. Rest assured that your personal data is secure with us. Before you provide us with your consent for processing your personal data or share any personal information on our website, we kindly request that you carefully read through this Privacy Policy. This will enable us to ensure that you fully grasp the terms and conditions of our cooperation. This Privacy Policy applies to your use of the Ostado Services, as defined in our Terms of Service. It outlines when, where, and why we process the personal data of individuals who utilize the Ostado Platform. Additionally, it explains how we use the data, the circumstances under which we may disclose it to others, your rights regarding your personal data, and the measures we take to keep it secure.
General
Access to the Ostado Platform, including the website and related software, can be done with or without registering an account. You have the option to access our website without registration. However, if you wish to use the Ostado service, you will need to register an account. Even without providing your details, you can still enjoy limited use of our services, such as browsing the website, exploring how Ostado works, viewing tutor profiles, reading the Ostado Blog, and reviewing the range of services available. Please note that when you access the website, we collect log information and place cookies on your device to track your activity. You can choose to escape of cookies, except for those essential for the website's functionality. Once you become a registered user, Ostado may collect and process cookie identifiers, as well as the data you provide during registration, including your first and last name, email address, phone number. We also collect information such as your time zone, interface language, IP address, and device type. If you are a tutor, we may collect additional information provided by you, such as your zip code, gender, year of birth, city of residence, and educational experience. Registered users also have the option to upload profile pictures and select their preferred currency for actions related to our Refund and Payments Policy. For more detailed information on specific cases of data collection and the purposes of processing such data, please refer to the relevant section of our Privacy Policy. Please note that we may update this Privacy Policy periodically. It is recommended to check this page regularly to stay informed of any changes.
Information we collect
- Account for tutors
- When you create an account as a tutor on Ostado, we collect and process the personal data you provide during registration and when editing your profile. For registration, we require your login credentials (username and password), first name, last name, profile picture, email address and an introduction video. However, you have the option to add additional information to your profile and sync your Google and Ostado Calendars. This extra information can help you find suitable time slots with students and increase the visibility of your schedule. It's important to note that providing this additional information is not mandatory for registration.
- Account for students
- When you register and customize your account settings on Ostado, we collect and handle the personal information you provide. During registration, you will need to submit your login credentials (username and password), first name, last name, and email address. You have the option to update your account with additional information, such as a profile picture and the subjects or topics you're interested in tutoring or being tutored in. However, please note that providing additional information beyond what is required for registration is entirely up to you.
- Usage data:
- We might collect data about how you interact with our platform, including pages visited, time spent on pages, and other similar details.
How we use Your information
At Ostado, we process your data primarily to facilitate access to our Services and fulfill our responsibilities as outlined in the Terms of Service. Specifically, we use your data during the registration process to enable others, whether they are tutors or students, to find your account or profile, schedule lessons, participate in lessons, and monitor your learning progress. To use our Services, you will be required to provide payment information, such as credit card details and billing information, through our trusted partners, who are third-party payment providers. We use the information we collect to:
Provide and maintain our services.
Notify you about changes to our services.
Allow you to participate in interactive features of our platform.
Provide customer support.
Gather analysis or valuable information to improve our platform.
Cookies and tracking technologies
We use cookies and similar tracking technologies to track activity on our platform and store certain information. This helps us improve and analyze our service.
Third-party services
We may employ third-party companies and individuals to facilitate our platform ("Service Providers"). These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- General
- To enhance the functionality of our tutoring platform, improve user experience, and analyze website performance, we utilize third-party services. These service providers may collect, store, or process your data. This section provides an overview of how these third parties operate and handle your data.
- Analytics tools
- We employ analytics tools, such as Google Analytics, to gain insights into website traffic patterns user behavior, and improve our services. These tools may collect information like your IP address, browser type, operating system, and pages visited on our site. For more details regarding how Google Analytics processes your data, please refer to Google's privacy policy.
- Payment processors
- For processing payments related to our tutoring services, we rely on third-party payment gateways such as PayPal. This platform ensures the security and processing of your payment details. We do not store your credit card information on our servers. To learn more about how these payment processors handle your data, please consult their respective privacy policies.
- Embedded content
- Our website may include embedded content, such as YouTube videos or educational resources sourced from other platforms. Accessing this content may result in these third-party websites collecting data about you, utilizing cookies, or embedding additional tracking systems.
- Data Security with Third-Party Services
- We prioritize the security of your data and partner with third-party services that attach to stringent data protection standards. However, please note that the data transmission and storage practices of these third parties are governed by their respective privacy policies.
- User Choices
- You have the option to manage cookies and restrict data collection from third-party services through your browser settings. However, please be aware that doing so may impact the functionality and features offered by our website.
Data security
Your data's security is important to us, but remember that no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal data but cannot guarantee its absolute security.
Children's privacy
Ostado does not address anyone under the age of 13. We do not knowingly collect personal data from anyone under 13 years of age. If we discover that a child under 13 has provided us with personal information, we will take steps to remove such information and terminate the child's account.
Changes to this privacy policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this Privacy Policy.
Contact us
At Ostado, our utmost priority is to ensure your privacy and protect your data. We have crafted this Privacy Policy to provide you with a clear understanding of how we handle your information. Rest assured that your data is in safe hands, allowing you to use our services without any worries about your privacy being compromised. If you have any questions or concerns about this Privacy Policy, please contact us.
Your Ostado team
Address: Johan de Wittlaan 7, 2517JR 's-Gravenhage, The Netherlands
Phone: +31625264299
Email: [email protected]
Business registration number (KVK number): 92188435
Trade Name: Ostado B.V.